Engineering Manager



Software Engineering, Other Engineering
Bengaluru, Karnataka, India
Posted on Monday, May 15, 2023
At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our interaction platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
We are looking for a talented Senior Engineering Manager to lead our Product Engineering teams -- these teams are responsible for delivering delightful user experiences via our Agent Desk, Customer Chat, Conversational AI, and Tooling applications, along with the core APIs that power those experiences. Our Product Engineering teams are responsible for full-stack development, and our stack consists primarily of TypeScript, React, and GraphQL frontend applications and TypeScript + NodeJS or Go backend services using Redis and MySQL.
In this role, you will work closely with our Product and Design teams while leading a group of engineering teams to deliver innovative solutions that delight our customers. You will be mentoring, coaching, and inspiring your reports to take on new challenges and grow their careers, while also pushing the teams to think about solving complex technical problems in a scalable way.

What you'll do

  • Lead, develop, motivate, and inspire our Global Product Engineering teams
  • Be a key partner and establish effective relationships with our Global Product and Design teams to help build innovative features with a focus on delivering a great user experience
  • Foster a healthy and collaborative culture that embodies ASAPP's values
  • Ensure your teams deliver extraordinary output, and continuously seek ways to make an outsized impact
  • Help to set direction for the teams, anticipating strategic and scaling-related challenges via thoughtful long-term planning

What you'll need

  • 10+ years of experience in the software engineering industry
  • Impressive leadership experience building and growing high-performing, geographically dispersed teams
  • Demonstrated experience creating reliable and scalable applications with great user experiences
  • Technical knowledge on full-stack application development and best practices for technical architecture
  • Exceptional strategic and operational know-how, with an ability to be pragmatic and to adapt quickly in demanding and dynamic environments
  • Success partnering with cross-functional partners, and an ability to positively influence teams, clients, colleagues, and sponsors and communicate complex concepts at varying levels of knowledge and technical understanding
  • Bachelor’s degree in Computer Science or related field, or equivalent experience

What we'd like to see

  • Experience in the SAAS industry
  • Experience building and delivering SDKs/libraries to customers
  • Experience with mobile development and SLDC


  • Competitive compensation
  • Stock options
  • ICICI Lombard General Insurance LTD
  • Onsite lunch & dinner stipend
  • Connectivity (mobile phone & internet) stipend
  • Wellness perks
  • Mac equipment
  • Learning & development stipend
  • Parental leave, including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-Hybrid #LI-PR1